License and purchases
Smart Launcher depends on the Google Play Store to verify your purchases. Here are some details regarding our licenses and instructions on how to resolve the most common issues.
If you believe it's an error from Smart Launcher, we suggest proceeding by disabling the premium features. On this page, you will find details about how to resolve the issue. Once it is fixed, Smart Launcher will re-enable your premium features.
You are likely experiencing an issue related to how the Play Store manages in-app purchases. In-app items are associated with the account used for their purchase and are considered valid only in apps that are downloaded or updated while you are signed in to the Play Store using that account.
Solution: sign in to Play Store with the same account you used to purchase the license, then clear the cache of your Play Store app and reboot your device. If it still does not work, try this procedure.
Here is a discussion about the bug. The problem has been reported in 2016 and several Googlers promised to look into it. As of today, they haven't provided a solution yet.
Contact us if the problem persists.
If you purchased a new smartphone or if you have more than one android device, you can use Smart Launcher on these devices without having to purchase other licenses. You just need to login the new device into the same Google account you used to purchase your Smart Launcher license.
If you already did it but you can't access premium functionalities, try to restart Smart Launcher. If this doesn't work, try to uninstall Smart Launcher and reinstall it while you are logged into Play Store with the same account used to purchase Smart Launcher.
Unfortunately, this is not possible.
If you already purchased Smart Launcher 3 Pro you don’t need to pay again for Smart Launcher 6 Pro. If you purchased your license with an in-app purchase, your license will be automatically detected. Otherwise, if you purchased SL3 Pro as an app aside, you need to keep it installed together with SL6 to verify your Pro license*.
You can check your license status in Preferences → Info version.
If you have both versions installed but you can't have your license verified, try to uninstall and then reinstall SL3.
Please remember, Smart Launcher 3 Pro license doesn't include the Feature Pack. This optional purchase unlocks some new features introduced by the latest updates (it's already included in SL6 Pro).
*Please note, both the versions of Smart Launcher must be installed and genuine (not cracked and installed via Play Store).
You can download old Smart Launcher versions from this link: https://www.smartlauncher.net/apk/ If a newer version of Smart Launcher is installed on your device, you must uninstall it before installing an older version.
Please use fill this form to request a refund. Our team will review your request and will consider your eligibility to get a refund. As described in our Terms Of Service, all refunds will be at our sole discretion.
Unfortunately, implementing and manteining an alternative license system is expensive, and the low number of requests we receive is not high enough to give us reason to work on it.