FAQ

Here you can find some of the answer to common questions.

Contents

License

Tutorials

Licence

After the last update/a new install/factory reset Smart Launcher doesn’t recognize my purchases.

You are probably facing an issue relative to how Play Store manages in-app purchases. In-app items are connected to the account you used to purchase them and they are considered valid only in apps download or updated while you are signed in Play Store using that account.

Solution: sign into Play Store with the same account you used to purchase the license, then clear the cache of your Play Store app and reboot your device. If it still does not work, try reading this procedure.

If you were affected by this issue, please consider starring this bug on the Google issue tracker.

Contact us if the problem persists.

Can I migrate my purchase on a new email account?

Unfortunately, this is not possible.

Is Smart Launcher Pro a lifetime license or a subscription?

We are actually testing different solution with different prices, in different countries. However, unless stated otherwise, the Smart Launcher Pro license is lifetime and it can be used on all the devices logged into the Google account you used to purchase the license.

I already paid for SL3. Do I need to pay again for SL5 Pro?

If you already purchased Smart Launcher 3 Pro you don’t need to pay again for Smart Launcher 5 Pro. If you purchased your license with an in app purchase, your license will be automatically detected. Otherwise if you purchased SL3 Pro as app aside, you need to keep it installed together with SL5 to verify your Pro license*.

You can check your license status in Preferences → Info version.

If you have both the versions installed but you can't have your license verified, try to uninstall and then reinstall SL3.

Please remember, Smart Launcher 3 Pro license doesn't include the Feature Pack 2018-2019. This optional purchase unlocks some new features exclusive of SL5 and it’s very important for us because it helps us supporting the development costs.

*Please note, both the versions of Smart Launcher must be installed and genuine (not cracked and installed via Play Store).

I want a refund, for reasons…

Please use fill this form to request a refund. Our team will review your request and will consider your eligibility to get a refund. As described in our Terms Of Service, all refunds will be at our sole discretion.

Common issues

The clock reports a wrong alarm time. I didn’t set any.

I see invasive ads while using Smart Launcher or other apps.

Smart Launcher show very few and not intrusive ads even to free users. If you are experiencing this issue, you probably installed a malicious app that is showing advertising using popups while you normally use your phone.

We suggest to use an antivirus app to try to detect the app that is causing the problem or to uninstall apps that are not distributed by well known developers.

Does Smart Launcher consume more battery than build-in launchers?

Actually there is no reason to think this. Smart Launcher has been designed, and is continuously optimized, to use as less resources as possible and when it is running replaces the build-in launcher. Extremely few tasks are performed while Smart Launcher is running in the background (SL reacts to apps installs and uninstalls by creating or deleting some icon).

However, even if Smart Launcher should consume less battery than your build-in launcher, your battery usage is much more influenced by other factors, like how and how much you use your device but also conditions which do not depends on you like network quality and environment brightness in a specific moment, in a specific place.

While I was using my Huawei/Honor device, a message appeared saying “Your phone has just recovered from a serious error caused by Smart Launcher”. What does it mean?

You should completely ignore that message, it’s just an attempt by the system to convince you to come back to the built-in launcher. That message appears after a simple crash or a freeze not necessarily caused by Smart Launcher itself. There is absolutely nothing to worry about it.

Smart Launcher displays everything in black and white. I can’t see colors anymore.

Probably you accidentally enabled Gray scale mode. You can disable it from

This is a known issue and unfortunately, it seems like it can be fixed, as it doesn’t depend on us. At the moment we know that some Xiaomi devices, shows completely wrong alarm, while some Samsung devices anticipate the next alarm of some minutes.

Preferences → Global Settings → Gray scale mode.

I can’t set Smart Launcher as default launcher

You are probably using a Huawei/Honor device, even if the problem can affect other devices. This is not a Smart Launcher bug but a behavior set by your device manufacturer to try to “convince” you to use again the built-in launcher. If you like us think this is wrong, we encourage you to contact your device manufacturer and complain.

After using the double tap to turn off the screen I cannot unlock my device using fingerprints

Unfortunately, this issue depends on a system limitation. Android provides no way to programmatically turn off the screen. The only way to do it requires to invoke a forced security lock or using some sort of workarounds. You can choose a different screen lock method in Preferences, Global Settings, Screen, Screen lock method.

I tried to add a shortcut to the home page but when I try to launch it a message says “The system doesn’t allow Smart Launcher to perform this action”.

Sometimes, device manufacturers, limit some features to work only with their own apps. This happens especially with quick dial shortcuts. Unfortunately, Smart Launcher can’t circumvent this limit. Our suggestion is to install and use a different app to add the same shortcut.

Smart Launcher is continuously restarted

Probably you are not experiencing a crash or a bug, it’s just your device firmware being that kills Smart Launcher in the background. There are various solution to fix this issue, we suggest to check them here:

dontkillmyapp.com

The notification count notifies the wrong count/doesn’t work as expected

Smart Launcher uses Android APIs to get the number of new events for each app. Unfortunately, app developers very often don’t use all the features of this API as in the case of the notification count. In these situations, we can only try to guess the count. However, we’re continuously working to improve our notification count system and bug reports are welcomed.

Is Smart Launcher compatible with my device model?

Yes, most probably! Smart Launcher supports any device running Android Jellybean or higher with support to third-party launchers.

I installed Smart Launcher but I don’t like it. How can I revert all the changes?

Just uninstall Smart Launcher like any other app.

Feedback and suggestions

What is the most appropriate place in which I can leave my feedback?

Please use the Feedback & Suggestions section of our Reddit community. It’s a great space where you can submit your ideas and get immediate feedback from other users. Your opinion is very important for us as Smart Launcher is a community-driven project.

Reddit community

Report a problem

I’m experiencing a problem. What can I do?

First of all, if you’re experiencing a crash, click “report” when the crash happens. This will help us collect more data about the crash. Then create a post on our Reddit or Facebook community including:

  • The device and Android version you’re using;

  • A list of steps to reproduce the problem;

  • Screenshots or other useful resources, if possible;

How can I uninstall Smart Launcher?

Since Smart Launcher is an app, it can be uninstalled like any other Android app. You can follow any of the procedures below:

  • In the relative page on Play Store, press the "uninstall" button.

  • From your device settings, search the "apps" section, find Smart Launcher and press "Uninstall". (this procedure can vary depending on your device model)

  • Using another launcher, just uninstall Smart Launcher like you can do for any other app.

Smart Launcher cannot be uninstalled

Probably Smart Launcher is still set as default launcher and Android is preventing you from uninstalling it. In this case, please set a different launcher as default, then try again.

I have a question about lock screens.

Please check the lock screen page

Contents
Contents
Licence
After the last update/a new install/factory reset Smart Launcher doesn’t recognize my purchases.
Can I migrate my purchase on a new email account?
Is Smart Launcher Pro a lifetime license or a subscription?
I already paid for SL3. Do I need to pay again for SL5 Pro?
I want a refund, for reasons…
Common issues
The clock reports a wrong alarm time. I didn’t set any.
I see invasive ads while using Smart Launcher or other apps.
Does Smart Launcher consume more battery than build-in launchers?
While I was using my Huawei/Honor device, a message appeared saying “Your phone has just recovered from a serious error caused by Smart Launcher”. What does it mean?
Smart Launcher displays everything in black and white. I can’t see colors anymore.
I can’t set Smart Launcher as default launcher
After using the double tap to turn off the screen I cannot unlock my device using fingerprints
I tried to add a shortcut to the home page but when I try to launch it a message says “The system doesn’t allow Smart Launcher to perform this action”.
Smart Launcher is continuously restarted
The notification count notifies the wrong count/doesn’t work as expected
Is Smart Launcher compatible with my device model?
I installed Smart Launcher but I don’t like it. How can I revert all the changes?
Feedback and suggestions
What is the most appropriate place in which I can leave my feedback?
Report a problem
I’m experiencing a problem. What can I do?
How can I uninstall Smart Launcher?
Smart Launcher cannot be uninstalled
I have a question about lock screens.